Introducing Refunds on Collexo

Introducing Refunds on Collexo

Overview

This feature would enable your organization to record and track refunds you have issued offline. It ensures transparency for applicants and keeps them informed through the following methods:

  • Real-time notifications for issued refunds.
  • Displaying refunds issued by your organization on the applicant portal for past transactions.

For example, if an applicant has canceled their subscription of a course for which they had paid, you can issue a refund offline and record it against that payment on Collexo, which would allow you to keep track of the same in the future.

 

How you can record Refunds on Collexo

Here are the steps that you need to take to record refunds:-

  1. Go to the track payments page.
  2. Locate the order that you'd like to record a refund for You may use filters for it.
  3. Click on the Issue Refund button by clicking on the action button against the order.
  4. Fill in the required details and hit the Submit button.
  5. You can view the issued refunds from the Refunds tab.
  6. Click on the Refund Id of the refund whose details you'd like to see. 

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